Privacy Policy

Effective Date: 25/05/2025

Nest Psychology (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of every individual who interacts with our service. This Privacy Policy explains how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

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1. Who We Are

Nest Psychology is a child and adolescent psychological therapy service based in the UK, offering in-home and online therapeutic support and operate in accordance with professional and legal standards.

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2. What Information We Collect

We may collect the following personal data:

• Name, contact details (email, phone number, address)

• Child’s name, age, and relevant background information

• Medical or psychological history relevant to therapy

• Notes and assessments taken during sessions

• Payment and billing details

We only collect data that is necessary to deliver safe, effective psychological services.

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3. How We Collect It

• Through website forms (e.g., contact form, questionnaire downloads)

• During phone, email, or video consultations

• In the course of in-home or online therapy sessions

• Through client intake forms or consent forms

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4. Why We Collect It

We use your data to:

• Provide psychological support and therapeutic services

• Assess suitability for therapy and personalise your care

• Communicate with you about appointments and progress

• Manage payments and business operations

• Comply with legal and safeguarding obligations

We do not use your data for marketing without your consent.

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5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – where you have given explicit permission

• Contract – to fulfil our obligations to you as a client

• Legal obligation – where necessary to comply with the law

• Vital interests – in rare cases to protect life or wellbeing

• Legitimate interest – to operate a safe and professional service

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6. How We Store Your Information

We store your data securely using GDPR-compliant systems such as encrypted digital platforms and locked storage for any physical notes. Access is strictly limited to Nest Psychology personnel.

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7. Sharing Your Information

We will never sell or share your information for marketing. We may share your data:

• With your explicit consent (e.g., referral to another professional)

• When required by safeguarding concerns

• If required by law or court order

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8. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (‘right to be forgotten’)

• Withdraw consent at any time

• Request a copy of your records

• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of these rights, email us at nestpsychology@hotmail.com.

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9. Cookies and Website Analytics

Our website may use cookies or tracking tools (e.g., Google Analytics) to improve your experience. You will be informed of this via a cookie banner and can opt out or adjust your settings.

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10. Updates to This Policy

This Privacy Policy may be updated from time to time. Any significant changes will be communicated on our website.

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If you have any questions about this Privacy Policy, please contact:

Email: nestpsychology@hotmail.com